01
Communication
No black boxes. You always know what we’re doing, why we’re doing it, and what comes next. Status, not surprises.
Pillar 01 · Operations
We find the bottleneck before building anything.
Every OpSight engagement starts here. We step inside the business, observe how it actually runs, name the friction in plain language, and install the systems that hold long after we’re gone.
Inside the work
Operations isn’t a deck. It’s the work.
We don’t write strategy memos. We diagnose the workflow that’s eating your team’s week, map where it breaks, and rebuild it — in place, with the people who already do the job. The deliverable isn’t a report. It’s a business that runs cleaner than it did a month ago.
Diagnostic Report
Week 1 · Pre-fix
Inventory leakage
HIGHScheduling friction
MEDOnboarding bottleneck
HIGHVendor invoicing delay
LOWRecommended next moveOperations Reset
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2 Weeks · Engagement
Operations Reset
- A focused two-week sprint
- Diagnose inefficiencies and bottlenecks
- Fix critical workflows in place
- Install the systems and rituals that hold
- Train your team on the result
Diagnostic Report
Week 1 · Pre-fix
Inventory leakage
HIGHScheduling friction
MEDOnboarding bottleneck
HIGHVendor invoicing delay
LOWRecommended next moveOperations Reset
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Monthly · Engagement
Embedded Operator
- Work inside the business as an operator, not a consultant
- Improve operations in real time, alongside your team
- Build the muscles your team needs to hold the gains
- Stay long enough that the changes stick — usually 3–6 months
Weekly Cadence
Wk 6 · Embedded
MON
TUE
WED
THU
FRI
Ops review · 9a
MonVendor sync
TueHiring loop · candidate 03
WedProcess audit
ThuRetro + commit
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Immersive · Engagement
Field Audit
- On-the-ground assessment of how the business actually runs
- See what surveys and dashboards miss
- Surface the issues that nobody on the inside can name
- Detailed report with prioritized recommendations and a build roadmap
Field Notebook
Site visit · Day 2
Floor3 manual handoffs between POS and back-office.
InventoryCounts diverge from system by 9% on average.
PeopleLead never trained the closing shift on the new flow.
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Three things we won’t compromise on.
02
Transparency
Pricing, scope, decisions, trade-offs — all in plain language. If something isn’t working, you’ll hear it from us first.
03
Execution
Ideas don’t fix businesses. We ship the work, install the systems, and stay long enough that the changes hold.
Ready to diagnose?
Twenty minutes. No deck. No pitch.
A diagnostic call is usually enough to know which format fits — or whether the work actually belongs in one of the other five pillars.